Return form
π° Refund Policy β Cleo & Lark
By purchasing products from our website, you agree to the terms outlined in this Refund Policy.
Please read them carefully before completing your order.
ποΈ Return Conditions
Products cannot be returned if they are:
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Intimate apparel, underwear, socks, or other personal items for hygiene reasons
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Gift cards or digital items
β³ Return Request Period
All refund requests must be submitted within 30 days of receiving your order.
π How to Request a Return
To request a return, please email info@cleoandlark.com and include:
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Your order number
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A brief description of the issue or reason for return
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Photos, if applicable (for example, a damaged or incorrect item)
You will receive a response with further instructions within 2β3 business days.
β Order Cancellation
Due to our automated fulfillment system, orders cannot be cancelled once they have been placed.
Please review all order details carefully before confirming your purchase.
π¦ Return Shipping Costs
Cleo & Lark does not cover return shipping costs.
The customer is responsible for all shipping fees associated with returning a product.
π΅ Refund Procedure
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.
β οΈ Important:
We cannot issue refunds for return shipments that are lost, missing, or not delivered.
Responsibility for the return shipment lies with the customer β we strongly recommend using a tracked shipping service.
π Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at info@cleoandlark.com within 30 days of receiving your order.
Include photos and details of the issue so we can resolve it as quickly as possible.
π© Contact Us
Have questions about our refund policy?
Weβre here to help β reach out at:
π§ info@cleoandlark.com
Thank you for choosing Cleo & Lark β we truly appreciate your trust and loyalty. π€