🚚 Shipping Policy – Cleo & Lark

By purchasing products from our website, you agree to the terms set out in this Shipping Policy.
Please read them carefully before completing your order.

⏱️ Processing Times

All orders are processed within 24–48 business hours from the time of payment.
Orders placed on weekends or public holidays will be processed on the next business day.

📦 Delivery Times

Once processed, your order will be delivered within 3–16 business days, depending on the destination.
We offer worldwide shipping.

❌ Order Cancellation

Due to our automated processing system, orders cannot be cancelled once placed.
Please double-check all details before completing your purchase.

⏳ Possible Delays

We always do our best to dispatch orders as quickly as possible, but delays can occur due to:

• High order volume – During major promotions or sale periods, processing and shipping times may be extended.

• Unforeseen circumstances – Natural disasters, pandemics, or other unexpected events may impact delivery timelines.

Thank you for your patience and understanding.

💸 Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order.

📍 Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number.
Please note: tracking updates can take up to 48 hours to appear.

🛃 Customs & Duties

For international orders, customs duties, taxes, or local fees may apply according to your country’s regulations.
These costs are the responsibility of the customer and are not included in the order total.

📫 Incorrect Delivery Information

Please review your shipping address carefully before completing your order.
Cleo & Lark is not responsible for delays or additional costs caused by incorrect or incomplete addresses.

🚫 Responsibility After Delivery & Returns

Cleo & Lark is not liable for loss, theft, or misplacement of packages after they are marked as delivered by the carrier’s tracking system.
Once delivered to the provided address, responsibility for the package passes to the customer.
Please note that refunds cannot be issued for return shipments that are lost or not received.

📩 Contact Us

Questions about your order or shipping?
Email us at: info@cleoandlark.com